Your cloud
contact center,
reimagined.
Union Contact Hub unifies voice, chat, email and SMS on a single AWS-native platform — with AI analytics, intelligent routing and real-time dashboards that scale with your business.
99.99%
Uptime SLA
4.2M+
Calls/day
120+
Enterprises
Live agents
247 +18%
AI insight
Peak volume expected in 18 min — routing to overflow queue.
Queue: 3
Avg wait 12s
Trusted architecture · Certified integrations
Platform
Everything a modern contact center needs.
Six pillars, one platform — engineered to work seamlessly together on the world's most trusted cloud infrastructure.
Seamless Amazon Connect integration
Deploy on AWS in hours, not months. Native pairing with Connect, Lex and Contact Lens — zero infrastructure to manage.
AI-powered analytics
Real-time sentiment, transcript search and predictive insights that surface what matters — automatically.
True omnichannel
Voice, chat, email and SMS threaded into a single agent view — with unified customer history across every touchpoint.
Customizable IVR
Drag-and-drop IVR builder with dynamic branching, natural-language menus and A/B testing built in.
Real-time dashboards
Live KPIs, wallboards and SLA alerts. Custom views for supervisors, agents and executives — all with export.
Automatic Call Distribution
Skills-based routing with priority queues, callback and overflow — powered by predictive load models.
The impact
Measurable outcomes from day one.
Union Contact Hub isn't just a tool — it's a step change in how support teams operate. Here's what our customers see, on average, within the first 90 days.
+42%
Customer satisfaction
Faster first-touch resolution and personalized routing turn support into retention.
-58%
Operational cost
No hardware, no per-seat surprises. Pay only for the minutes and channels you use.
10×
Elastic scale
Ramp up 10 agents or 10,000 in minutes — from your desk, without a data-center in sight.
3.5h
Agent productivity
Reclaim 3.5 hours per agent, per week with AI-drafted responses and next-best-action prompts.
Loved by operators
Trusted by contact centers, big and small.
“Union Contact Hub replaced three legacy tools and cut our average handle time by 34% in the first quarter. The Amazon Connect integration made deployment effortless.”
Marcus Chen
VP Customer Operations, Fintech
“The AI insights are like having a senior analyst on every call. We're forecasting demand three days out with 92% accuracy — that was unheard of on our old stack.”
Elena Vasquez
Director of Support, SaaS
Ready when you are
Talk to a specialist.
Ship a modern contact center.
Book a personalized walk-through of Union Contact Hub — including a working sandbox environment tailored to your workflows.