About
We're building the operating system for modern customer conversations.
Union Contact Hub was founded by a small team of AWS engineers and support operators who spent a decade watching enterprise call centers get worse, not better. We think it's time that changed.
Our story
From tickets to trust.
In 2019, we shipped the first version of Union Contact Hub from a coworking space in Seattle. The pitch was simple: take everything great about Amazon Connect and wrap it in a product that operators actually enjoy using.
Five years later, we power contact centers in fintech, healthcare, e-commerce and government — across four continents. But the mission hasn't changed: help every team have better conversations, at any scale, without an eight-figure IT project.
What we value
How we work, in four sentences.
01Customer-obsessed
Every roadmap decision starts with the operators using our platform every day.
02Ship, learn, iterate
We deploy weekly, measure impact honestly and correct course quickly.
03Depth over breadth
We'd rather solve one problem exceptionally than a dozen problems adequately.
04Boring infrastructure
We build on Amazon Connect precisely because it lets us focus on your outcomes.
2019
Founded
12
Countries
140+
Employees
$18M
Series B
Ready when you are
Talk to a specialist.
Ship a modern contact center.
Book a personalized walk-through of Union Contact Hub — including a working sandbox environment tailored to your workflows.