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Pricing

Simple pricing.
Serious value.

Choose the plan that fits your team today — and grow into the next one without a re-platform.

Starter

$49/agent/mo

For small teams getting started with cloud voice.

  • Up to 25 agents
  • Voice + chat channels
  • Basic IVR builder
  • Standard reporting
  • Email support
Start free
Most popular

Professional

$129/agent/mo

Everything growing operations need to scale.

  • Up to 500 agents
  • Omnichannel (voice, chat, email, SMS)
  • AI analytics & sentiment
  • Advanced ACD & skills routing
  • Real-time dashboards
  • Priority support & SLA
Request demo

Enterprise

Custom

Bespoke deployment for regulated industries.

  • Unlimited agents
  • Dedicated AWS tenancy
  • Custom AI models
  • SSO, SCIM, audit logs
  • 24/7 named CSM
  • HIPAA / PCI compliance
Contact sales

FAQ

Questions, answered.

Do I need an existing AWS account?

No. Union Contact Hub can provision a managed AWS environment for you, or connect to your existing AWS Organization if you prefer.

How is pricing calculated?

Per named agent, billed monthly or annually. Voice minutes and SMS are pass-through at AWS rates — no markups, no surprises.

Can I switch plans later?

Absolutely. Upgrade or downgrade at any time — changes take effect on the next billing cycle.

Is there a free trial?

Yes. Starter comes with a 14-day trial, and Professional includes a sandbox environment during your demo.

Ready when you are

Talk to a specialist.
Ship a modern contact center.

Book a personalized walk-through of Union Contact Hub — including a working sandbox environment tailored to your workflows.